About the Team
Want to be the problem-solving champion behind our robust systems? Then joining us as a Customer Success Engineer - 2 might be the perfect fit for you!
When 5% of Indian households shop with us, providing top-notch support becomes critical to ensure millions of orders are managed seamlessly every day. Our team plays a key role in maintaining our high standards of performance and customer satisfaction, making sure any issues are resolved quickly and efficiently.
We believe in speed over perfection and see challenges as opportunities to learn and improve. Our engineering and support teams are built on a strong ‘Founder’s Mindset,’ enabling us to move fast and adapt to changes.
We prioritize the continuous growth of every team member through regular 1-1s and open communication. As a Customer Success Engineer, you'll work alongside self-starters who thrive on teamwork, constructive feedback, and delivering the best experience to our users.
We know how to party as hard as we work! When we’re not solving customer issues, you can find us discussing the latest tech trends, sharing our favorite books and games, or simply unwinding over a hot cup of chai.
If a day filled with impactful problem-solving and a fun, collaborative team sounds like your kind of vibe, come join us!
About the Role
As a Customer Success Engineer in our Gen-AI team, you will play a critical role in ensuring a seamless user experience by providing robust support for our cutting-edge Gen-AI platform. You will work closely with cross-functional teams to debug issues, manage incidents, and maintain platform stability, contributing to Meesho’s overall growth.
If you're passionate about solving complex problems, thrive in a collaborative environment, and enjoy being the bridge between technology and end-users, this role might be the perfect fit for you! We're looking for a proactive problem solver who can handle support queries efficiently and contribute to the success of our platform.
What You Will Do
- Act as the first point of contact for support queries related to the Gen-AI platform
- Troubleshoot and debug technical issues effectively and identify RCA for those issues.
- Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability
- Monitor platform performance and proactively identify potential issues
- Maintain and update documentation for support processes, troubleshooting steps, and best practices
- Contribute to technical discussions and support system enhancements through feedback and insights
- Automate recurring tasks to improve efficiency
- Provide clear and effective communication to stakeholders, translating technical findings into understandable insights
What You Will Need
- Bachelor's degree in Computer Science, Engineering, or a related field
- 2+ years of experience in a technical support or product support role, preferably with exposure to Gen-AI or similar technologies
- Proficiency in debugging and troubleshooting backend systems using languages like Python or Java
- Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL)
- Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes)
- Excellent problem-solving skills with a methodical approach to resolving technical challenges
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Experience in creating automation scripts to streamline processes is a plus
- Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred
If you enjoy working in a dynamic environment and want to be a key player in delivering a great user experience through robust support systems, we'd love to hear from you!
